Frequently Asked Questions

Everything you need to know about our artisanal leather goods.

Where are Manu Atelier products manufactured?

All our products are handcrafted in our historic atelier in Istanbul, combining traditional techniques with modern design to ensure the highest quality of craftsmanship.

What is your international shipping policy?

We offer worldwide shipping via premium carriers. Delivery typically takes 3-7 business days depending on your location, and tracking information is provided once your order is dispatched.

How do I care for my leather bag or shoes?

We recommend avoiding prolonged exposure to direct sunlight and moisture. Clean your items with a soft, dry cloth and store them in the provided dust bag when not in use.

What is your return and exchange policy?

We accept returns and exchanges within 14 days of receipt, provided the items are in their original, unused condition with all tags and packaging intact.

Are taxes and duties included in the price?

For international orders, duties and taxes are calculated at checkout for most regions to ensure a seamless delivery experience without unexpected fees.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.